Terms of Service - RYDE - Booking & Fleet Management Platform

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Agreement Overview

These Terms of Service (“Terms”) constitute a legal agreement between you and Ennovate IT, doing business as RYDEplatform (“we,” “us,” “our,” or “RYDEplatform”), governing your use of our transportation software platform and related services.

By accessing or using RYDEplatform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

Who These Terms Apply To

These Terms apply differently depending on your relationship with RYDEplatform:

Business Customers: Transportation companies that license our platform

End Users/Passengers: Individuals booking transportation through our platform

Drivers: Individuals providing transportation services using our driver application

Website Visitors: Anyone accessing rydeplatform.com

1. Service Description

1.1 Platform Overview

RYDEplatform provides a comprehensive software-as-a-service (SaaS) platform for transportation companies, including:

Customer booking engines (web and mobile applications)
Driver dispatch and management applications
Real-time booking and fleet management systems
Payment processing integration
Customer relationship management tools
Reporting and analytics dashboards
Administrative back-office tools

1.2 Service Delivery

We provide our platform on a subscription basis to transportation companies. The actual transportation services are provided by our Business Customers, not by RYDEplatform.

RYDEplatform is a technology platform provider only. We do not provide transportation services, own vehicles, employ drivers, or act as a transportation carrier.

1.3 Service Availability

We strive to maintain 99.9% platform uptime, excluding scheduled maintenance. We will provide reasonable notice for scheduled downtime when possible.

2. Account Registration and Access

2.1 Business Customer Accounts

To access our platform as a transportation company, you must:

Provide accurate business information
Designate authorized administrators
Maintain valid payment information
Comply with all applicable transportation regulations
Hold appropriate business licenses and insurance

Account Creation: You may create an account using an email and password, or by authenticating through Google or Apple. By using third-party authentication services, you authorize us to access and use certain information from your account as described in our Privacy Policy.

2.2 End User Accounts

To book transportation through our platform, you must:

Be at least 18 years of age (or the age of majority in your jurisdiction)
Provide accurate personal and contact information
Maintain valid payment information
Comply with the transportation company’s terms and conditions

2.3 Driver Accounts

To use our driver application, you must:

Be authorized by a Business Customer
Meet all legal requirements to operate a commercial passenger vehicle
Possess appropriate licenses and insurance
Pass any required background checks
Comply with the Business Customer’s driver policies

2.4 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
Ensuring your account information remains accurate and current

We are not liable for losses caused by unauthorized use of your account.

3. Acceptable Use

3.1 Permitted Use

You may use RYDEplatform only for lawful purposes and in accordance with these Terms. You agree to use our platform in a professional and responsible manner.

3.2 Prohibited Activities

You may not:

Violate any laws, regulations, or third-party rights
Provide false, inaccurate, or misleading information
Impersonate another person or entity
Engage in fraudulent, abusive, or harassing behavior
Interfere with platform operations or security measures
Access data or systems without authorization
Reverse engineer, decompile, or disassemble our software
Use automated systems (bots, scrapers) without permission
Transmit viruses, malware, or harmful code
Circumvent payment obligations or fees
Resell or redistribute our platform without authorization
Use the platform to compete with RYDEplatform

3.3 Enforcement

We reserve the right to investigate violations and take appropriate action, including:

Warning users
Suspending or terminating accounts
Removing prohibited content
Reporting illegal activities to authorities
Taking legal action

4. Subscription and Payments (Business Customers)

4.1 Subscription Plans

Business Customers select a subscription plan that determines:

Monthly or annual billing
Number of vehicles/drivers supported
Feature access and limitations
Transaction volume allowances
Support tier and response times

4.2 Fees and Billing

Subscription Fees: Charged monthly or annually in advance based on your selected plan.

Transaction Fees: May apply to bookings processed through the platform, as specified in your subscription plan.

Setup Fees: One-time fees may apply for onboarding and configuration.

Additional Services: Custom development, training, or consulting services billed separately.

All fees are non-refundable unless otherwise specified.

4.3 Payment Terms

Payment is due upon invoice or on your recurring billing date
We accept credit cards, ACH transfers, and other approved payment methods
Failed payments may result in service suspension after 7 days
You are responsible for all taxes, except taxes based on our net income
Overdue balances accrue interest at 1.5% per month (or maximum legal rate)

4.4 Price Changes

We may change our pricing with 30 days’ notice. Existing customers on annual plans will not experience price increases until renewal.

4.5 Refunds

Subscription fees are non-refundable. If you cancel mid-billing cycle, you retain access until the end of the paid period.

5. Booking and Payment Terms (End Users)

5.1 Booking Process

When you book transportation through our platform:

You enter into an agreement with the transportation company, not RYDEplatform
You agree to pay the fare quoted at booking time
You authorize payment using your selected payment method
You receive a confirmation via email or SMS

5.2 Pricing and Fares

Fares are set by the transportation company
Quoted prices include applicable fees and taxes
Dynamic pricing may apply during high-demand periods
Additional charges may apply for wait time, tolls, parking, or special requests
Prices may vary based on vehicle type, distance, and service level

5.3 Payment Processing

Payment is processed at booking or upon trip completion
Pre-authorization may be placed on your payment method
You will receive a receipt after payment is processed
Disputes must be directed to the transportation company

5.4 Cancellations and Refunds

Cancellation policies are set by the transportation company
Cancellation fees may apply based on timing
Refunds for cancelled bookings are issued per the transportation company’s policy
No-shows may result in full charge

5.5 Gratuities

Tips or gratuities to drivers are optional and at your discretion. When added through the platform, 100% goes to the driver.

6. Transportation Services Terms

6.1 No Carrier Relationship

RYDEplatform does not provide transportation services. We are a technology platform connecting passengers with licensed transportation companies. All transportation services are provided by independent Business Customers.

6.2 Business Customer Responsibilities

Transportation companies using our platform are responsible for:

Maintaining appropriate business licenses and permits
Carrying adequate insurance coverage
Ensuring vehicles meet safety standards
Employing or contracting qualified drivers
Complying with all transportation regulations
Handling customer service and disputes
Fulfilling booked transportation services

6.3 Passenger Conduct

Passengers agree to:

Arrive at pickup locations on time
Treat drivers and vehicles with respect
Follow driver instructions and safety requirements
Pay all applicable fares and fees
Not damage vehicles or property
Not engage in illegal activities during transportation
Comply with vehicle capacity and baggage limitations

6.4 Service Quality and Safety

While we provide tools for quality monitoring, we do not guarantee:

Availability of transportation at any specific time
Quality or safety of services provided by transportation companies
Condition or cleanliness of vehicles
Driver behavior or customer service

Passengers should direct service quality concerns to the transportation company.

6.5 Special Requests and Accessibility

Special requests (child seats, accessibility accommodations, extra stops) should be made at booking. While we facilitate communication of these requests, we cannot guarantee fulfillment. Contact the transportation company directly for specific needs.

7. Driver Terms and Conditions

7.1 Driver Relationship

Drivers are engaged by Business Customers, not by RYDEplatform. Drivers are:

Independent contractors or employees of the Business Customer
Responsible for compliance with all transportation laws
Required to maintain appropriate licenses and insurance
Subject to the Business Customer’s policies and procedures

7.2 Driver Obligations

Drivers using our application agree to:

Provide safe and professional transportation services
Maintain vehicles in good working condition
Accept or decline trips in accordance with company policies
Enable location tracking during active trips
Complete trips as booked
Provide courteous and respectful service
Report accidents or incidents immediately
Comply with all traffic laws and regulations

7.3 Ratings and Feedback

Passengers may rate drivers and provide feedback. Consistently low ratings may result in driver deactivation by the Business Customer.

7.4 Earnings and Payments

Driver compensation is determined by the Business Customer. RYDEplatform facilitates payment processing but is not responsible for driver compensation disputes.

8. Intellectual Property

8.1 Our Intellectual Property

RYDEplatform and all related software, content, trademarks, logos, and materials are owned by Ennovate IT and protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to access and use our platform in accordance with these Terms.

You may not:

Copy, modify, or distribute our software or content
Create derivative works based on our platform
Remove or alter proprietary notices
Use our trademarks without written permission

8.2 Business Customer Data

Business Customers retain ownership of their data uploaded to our platform, including:

Customer databases
Booking records
Business information
Custom configurations

By using our platform, you grant us a license to use this data to provide and improve our services.

8.3 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about our platform, we may use them without obligation or compensation to you.

9. Privacy and Data Protection

9.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at [link].

9.2 Data Processing

As a platform provider, we process data on behalf of Business Customers. We implement appropriate security measures to protect data but cannot guarantee absolute security.

9.3 Data Sharing

We share data as described in our Privacy Policy and as necessary to provide our services, including:

Sharing booking information with transportation companies and drivers
Sharing data with payment processors
Providing analytics to Business Customers
Complying with legal obligations

9.4 Data Retention

We retain data as described in our Privacy Policy. Business Customers may export their data before terminating their account.

10. Third-Party Services and Links

Our platform integrates with third-party services including:

Payment processors (Stripe, PayPal)
Mapping and navigation services
SMS and email communication providers
Analytics services

We are not responsible for third-party services, their terms, privacy practices, or availability. You agree to comply with third-party terms when using integrated services.

External links on our platform are provided for convenience. We do not endorse or control third-party websites and are not responsible for their content.

11. Disclaimers and Limitations of Liability

11.1 Service “As Is”

OUR PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

Our platform will be uninterrupted, secure, or error-free
Results from using our platform will be accurate or reliable
Defects will be corrected
The platform is free from viruses or harmful components

11.2 No Transportation Warranty

WE DO NOT WARRANT OR GUARANTEE THE QUALITY, SAFETY, OR LEGALITY OF TRANSPORTATION SERVICES PROVIDED BY BUSINESS CUSTOMERS.

We are not responsible for:

Transportation company performance or reliability
Driver conduct or service quality
Vehicle safety or condition
Accidents, injuries, or property damage during transportation
Lost or damaged property

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RYDEPLATFORM AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES

PERSONAL INJURY OR PROPERTY DAMAGE

UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA

THIRD-PARTY CONDUCT OR CONTENT

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF OUR PLATFORM SHALL NOT EXCEED THE GREATER OF:

$100, OR

THE AMOUNT YOU PAID TO US IN THE 12 MONTHS BEFORE THE CLAIM AROSE

11.4 Exceptions

Some jurisdictions do not allow limitations on implied warranties or liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the extent permitted by law.

11.5 Basis of the Bargain

You acknowledge that these limitations of liability are fundamental elements of the agreement between you and RYDEplatform. We would not provide the platform without these limitations.

12. Indemnification

12.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless RYDEplatform, Ennovate IT, and our affiliates, officers, directors, employees, agents, and partners from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

Your use or misuse of our platform
Your violation of these Terms
Your violation of any laws or third-party rights
Your content or data uploaded to the platform
For Business Customers: Transportation services you provide, driver conduct, vehicle condition, or accidents
For Drivers: Your provision of transportation services or conduct
For Passengers: Your conduct during transportation or damage to vehicles

12.2 Defense and Settlement

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense. You will cooperate with our defense and not settle any matter without our consent.

13. Insurance Requirements (Business Customers)

13.1 Required Coverage

Business Customers must maintain:

Commercial general liability insurance (minimum $1 million per occurrence)
Commercial auto insurance covering all vehicles (minimum $1 million combined single limit)
Workers’ compensation insurance (where required by law)
Professional liability insurance (if applicable)

13.2 Proof of Insurance

Business Customers must provide current certificates of insurance naming RYDEplatform as an additional insured. Insurance must be maintained throughout the subscription term.

13.3 Insurance Verification

We reserve the right to verify insurance coverage and suspend services if coverage lapses.

14. Term and Termination

14.1 Term

These Terms begin when you accept them and continue until terminated by either party.

14.2 Termination by Business Customers

You may terminate your subscription by:

Providing 30 days’ written notice
Cancelling through your account dashboard
Contacting customer support

Access continues through the end of your billing period. No refunds for unused time.

14.3 Termination by RYDEplatform

We may suspend or terminate your access immediately if:

You breach these Terms
Your payment fails or account is overdue
You engage in fraudulent or illegal activities
You pose a security risk to our platform
We discontinue services (with 30 days’ notice)
Required by law or legal process

14.4 Effect of Termination

Upon termination:

Your access to the platform is revoked
Outstanding fees become immediately due
You must cease using our intellectual property
Data export is available for 30 days (after which data may be deleted)
Provisions that should survive termination remain in effect

14.5 Survival

The following sections survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

15. Dispute Resolution

15.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at legal@rydeplatform.com and attempt to resolve the matter informally for at least 30 days.

15.2 Binding Arbitration

Any dispute arising from these Terms or your use of our platform shall be resolved through binding arbitration, not in court, except as described below.

Arbitration is conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will be conducted by a single arbitrator.

By agreeing to arbitration, you waive your right to a jury trial and to participate in class actions.

15.3 Exceptions to Arbitration

Either party may bring a lawsuit in court for:

Injunctive or equitable relief to protect intellectual property rights
Small claims court actions (if within jurisdictional limits)

15.4 Arbitration Procedures

Arbitration is held in [Your County/State]
For claims under $10,000, arbitration may be conducted by written submissions
Each party bears their own costs and attorneys’ fees unless the arbitrator awards them
The arbitrator’s decision is final and binding

15.5 Class Action Waiver

You agree that disputes will be resolved on an individual basis only. You waive the right to bring or participate in class actions, class arbitrations, or representative actions.

If the class action waiver is found unenforceable, the arbitration agreement does not apply to that dispute.

15.6 Opt-Out

You may opt out of arbitration by sending written notice to legal@rydeplatform.com within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in court.

16. Governing Law and Jurisdiction

16.1 Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles.

16.2 Jurisdiction

For disputes not subject to arbitration, you agree to the exclusive jurisdiction of state and federal courts located in [Your County], Washington.

16.3 International Use

Our platform is controlled from the United States. We make no representation that our platform is appropriate or available for use outside the United States. If you access our platform from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any subscription agreement, constitute the entire agreement between you and RYDEplatform regarding our platform and supersede all prior agreements.

17.2 Modifications

We may modify these Terms at any time by posting updated Terms on our website. Material changes will be communicated via email or platform notification.

Continued use of our platform after changes become effective constitutes acceptance of the modified Terms.

17.3 Waiver and Severability

Our failure to enforce any provision does not waive our right to enforce it later. If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision is modified to the minimum extent necessary to make it enforceable.

17.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor without restriction.

17.5 Force Majeure

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet/telecommunications failures.

17.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.

17.7 Notices

To You: We may provide notices via email, platform notifications, or posting on our website.

To Us: Send legal notices to:

Ennovate IT / RYDEplatform

Attn: Legal Department

[Your Business Address]

[City, State ZIP]

Email: legal@rydeplatform.com

17.8 Export Controls

You agree to comply with all applicable export and import laws and regulations. You may not use our platform if you are located in an embargoed country or are on any government prohibited party list.

17.9 Government Users

If you are a U.S. government entity, our platform is a “Commercial Item” as defined in FAR 2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation” as used in FAR 12.212 and DFARS 227.7202.

17.10 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and RYDEplatform.

18. Contact Information

For questions about these Terms:

Email: legal@rydeplatform.com

Phone: [Your Phone Number]

Mail: Ennovate IT / RYDEplatform

[Your Business Address]

[City, State ZIP]

For customer support:

Email: support@rydeplatform.com

Phone: [Your Support Number]

Acknowledgment

BY USING RYDEPLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

If you are accepting these Terms on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

Last Updated: January 1, 2025