Launch Your Transportation Business — Everything Included

No. Business-in-a-Box is designed for operators who want to focus on running their business, not configuring software. Our team handles the website setup, branding, booking engine configuration, and testing. On Flagship tier, we also handle domain registration, hosting, and payment processor setup — so you literally don't touch anything technical. On Launch and Scale tiers, you'll need a domain and a Stripe or Square account — both take about 20 minutes to set up, and we'll walk you through it on the launch call.

No. Never. RYDE charges a flat monthly platform fee — that's it. You keep 100% of every booking. Every dollar your customers pay lands directly in your payment processor account (Stripe, Square, or your own processor). This is one of the biggest differences between RYDE and marketplace-style platforms like Uber or Lyft. You're running your own business on our software, not joining our network.

No. All Business-in-a-Box plans are month-to-month. You pay the one-time setup fee and then a monthly platform fee that you can cancel anytime. There's no cancellation fee, but if you cancel, you'll need to move your site off our hosting. We'll help you export your data and transition to another provider — we don't hold your business hostage.

Yes — for customers who arrive prepared. Our platform runs on proven templates, so we're not building from scratch. We're configuring a working operator site with your branding, connecting your fleet, and going live. That's hours of work, not weeks. To hit same-day launch, you'll need four things ready at kickoff: a registered domain, a Stripe or Square account in your business name, your fleet data (vehicles, drivers, pricing), and your branding assets (logo, business name, phone number). We'll send you a checklist before the launch call so you know exactly what to prepare. If you're on the Flagship tier, you don't need to bring anything — we handle domain registration, hosting, payment processor setup, and all the technical infrastructure. You just show up and start running your business. If any piece is missing on other tiers, we'll launch as soon as it's ready — usually within a few days. Either way, you're live in a fraction of the time a custom build would take.

It means exactly that — by end of day, you have a working transportation business accepting real bookings from real customers. That includes your website live at your own domain, booking engine configured with your pricing rules, payment processor connected and tested with a real transaction, notification system activated (email, SMS, WhatsApp), and fleet data loaded (vehicles, drivers, service areas). We run a full test booking end-to-end — booking, payment, driver assignment, notifications — before handing over the keys. Same-day launch requires preparation from your side (see Q4). If that preparation isn't done, we launch as soon as your prerequisites are ready.

We can help. If you have a business name but no logo, we can either create a simple wordmark logo as part of setup (included on Scale and Flagship tiers) or recommend a designer. If you don't have a business name yet, we'll discuss name options on the launch call and help you check domain availability. That said, having a name and logo ready accelerates launch. If you're still deciding, it's worth taking a week to finalize those before kickoff — it'll make everything else faster.

Yes. Tier upgrades are available anytime. When you upgrade from Launch to Scale, or Scale to Flagship, we apply the additional setup work (custom branding, phone line, IVR, concierge services) as a new setup package, and your monthly fee adjusts to the new tier. Most operators who upgrade do so within 6-12 months, once they've validated demand and want to invest in deeper branding and white-label treatment.

Yes. Our platform runs on proven templates, so we're not building from scratch. We configure a template with your branding, connect your fleet, and go live — that's hours of work, not weeks. For same-day launch, most customers bring four things: a registered domain, a Stripe or Square account, fleet data (vehicles, drivers, pricing), and branding assets (logo, business name). We'll send a checklist before the demo so you know exactly what to prepare. If you're on the Flagship tier, you don't need to bring anything — we handle domain registration, hosting, payment processor setup, and all the technical infrastructure. You just show up and start running your business. If anything's missing on the other tiers, we'll launch as soon as it's ready — usually within a few days either way.

Yes. RYDE is already powering operators in multiple countries, with upcoming launches in Portugal and Germany. The platform supports multi-currency pricing, international payment processors, SEPA bank transfers for European operators, and multi-language booking flows. If you're launching internationally, mention your region on the demo call — we'll walk through the specifics (local compliance, payment processor options, regional features) that apply to your market.

Yes. Your site isn't locked to one template. You can request design changes anytime — small updates (colors, fonts, layout tweaks) are included in your monthly plan on Scale and Flagship tiers. Bigger redesigns (full visual overhaul) are available as a paid add-on or can be bundled into a tier upgrade. On Launch tier, design changes beyond minor updates are billed hourly at our standard rate. We'll quote any work before starting.

You get ongoing support as part of your monthly platform fee. Launch tier: email support with 48-hour response time. Scale tier: priority email support with 24-hour response time. Flagship tier: dedicated onboarding manager, direct support contact, priority response, and monthly strategy calls. If something breaks, we fix it. If you want to add a feature, configure a new vehicle type, or adjust your pricing rules, just ask — we'll handle it within your tier's support scope.

Three main differences. First, it's built specifically for transportation. Surge pricing, multi-stop routes, airport fees, waiting time billing, flight tracking, fleet management — these are baseline features in RYDE, not add-ons. Generic booking tools like Acuity or Calendly can't handle transportation economics. Second, it's done-for-you, not DIY. Most transportation booking platforms (Limo Anywhere, Book Rides Online, etc.) are self-configured SaaS. You get a login and a manual. With Business-in-a-Box, we configure the entire platform for you and test it before handing over the keys. Third, no revenue share. You own your bookings, your customers, and your revenue. That's not how marketplace competitors work.